Most general practitioners provide a service to their patients by submitting any incurred claims electronically to Canada Life for assessment. In such cases, you do not need to concern yourself with submitting a paper claim. However, this is a service that is provided to you; your practitioner is not obligated to submit your claim electronically. It is your responsibility to verify if this service is provided to you by your dentist.
In some cases, you may need to make the claim yourself:
Option 1: Online
Access for your group benefits information has never been easier with Canada Life’s GroupNet for Plan Members (aka Member Portal).
Register once and you will connect to a world of secure, user-friendly services – available online, any time! Registration is simple and secure.
To register for the first time, enter plan number 335645 and your employee Identification number (available on the front of your last benefit statement or your wallet certificate – little green card that was given to you.)
Option 2: Mail
Canada Life Assurance Co.
PO Box 3050 Station Main
Winnipeg, MB R3C 0E6
Deadline to Submit
Canada Life must receive proof of claim no later than June 30th of the year following the date that you incurred your expense.
Example: a porcelain crown was placed on one of your molars in September 2007. As a result, you have until June 30, 2008, for Canada Life to receive your claim.
Confirmation of this deadline will be found in the tail-end section of the Dental coverage portion of your benefit booklet under the section entitled, Submitting a claim.
Disputes
If you disagree with the amounts paid for my claims or if some claims are declined, please contact the Canada Life Benefit Payment Office (BPO) directly at 1-800-957-9777 to review the assessment of your claim.
If still unsatisfied, send the original claim copy, plus the “Explanation of Benefits” that shows amounts paid and reasons, with your reason for disagreement to the RCAV (Roman Catholic Archbishop of Vancouver) Benefits Office. They will assist you in investigating the matter further.